Late Order Desk

An order is running late. What do you owe the customer, and by when?

The FTC’s Mail, Internet, or Telephone Order Merchandise Rule sets the dates. Enter the order and the ship time you promised; we count them out and say which notice applies. Dates are free; the ready-to-send notices come with the Shop Pass (Shop Pass $1.95/month or $19.50/year · Free during preview).

Your order number your own label, up to 24 characters. Never a customer’s name, email or address.

Order received the day you had payment and everything needed to ship

Ship time you stated leave blank if your listing or policy stated none

Counted in

Business days Calendar days

The customer applied for credit from my shop to pay (not a card or PayPal: credit you give yourself)

New shipping date blank if you do not know one yet

Second new date only if the first new date will be missed too

Reason for the delay optional, goes into the notice

How customers reach you optional, goes into the notice

Nothing you type here is stored.